General Terms and Conditions

 

1. Introduction

The general business conditions apply to the activities and services of the online store www.pikepoke.shop and are drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2).

The online store www.pikepoke.shop is operated by Sigels d.o.o., Cesta dveh cesarjev 176, 1000 Ljubljana (hereinafter "the provider").

A user is a person who uses our website and Pikepoke.shop store, i.e. a customer in the online store (hereinafter "customer"). The contents are all data, information, materials and other content published on the website and online store Pikepoke.shop, which also includes texts, images, photos, music, video content, software, audio content, graphics, goods and services brands and more.

 

The general terms and conditions deal with the operation of the online store www.pikepoke.shop, the rights of customers and the business relationship between the provider and the customer. The terms and conditions of business have been published by the provider on the website www.pikepoke.shop and are valid from October 1, 2021.

 

Sigels d.o.o. reserves the right to change the terms of business on the website www.pikepoke.shop at any time, without prior notice.

 

 

2. Availability of information

(summary of legislation)

 

The provider undertakes to always provide the customer with the following information:

a) company identity (company name and registered office, register number),

b) contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),

c) essential characteristics of goods or services (including after-sales services and guarantees),

d) availability of items (each item or service offered on the website should be available within a reasonable time; in the event of unavailability, we will notify you of this),

e) conditions of delivery of articles or performance of service (method, place and deadline of delivery),

f) all prices must be clearly and unambiguously specified and it must be clearly shown whether they already include taxes and transport costs,

g) method of payment and delivery,

h) validity of the offer,

i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the item,

j) explanation of the complaint procedure, including all information about the contact person or customer service department.

 

 

 

3. Orders

Orders can be submitted online, every day from 00:00 to 24:00.

Orders received from Monday to Friday before 12 o'clock will be shipped the same day or the next day in the morning, in case of stock. The time for transfer and delivery of the shipment in Slovenia is a maximum of 4 days (day of delivery + 4 days).

 

Orders received on a Saturday, Sunday or public holiday will be dispatched on the first following working day.

 

 

4. Product offer

Due to the nature of business via the world wide web, the offer of the website www.pikepoke.shop is updated and changed frequently and quickly, but due to high demand, sometimes an error may occur and the product is not in stock, in which case we will inform you and, in the case of prepayment, refund the purchase price . Prices are presented as regular prices and promotional prices. Regular prices are the manufacturer's or importer's recommended selling prices or prices that the provider himself creates. Your price is the price that applies to online purchases.

 

 

5. Validity of the offer, prices and discounts

Product prices are indicated in euros (EUR) and include 22% VAT. The provider reserves the right to daily price changes, unless otherwise stated (for example promotions and special discounts). The prices are valid from the moment the buyer confirms them when placing an order in the online store www.pikepoke.shop and are valid until the day the new price list is published. Prices are subject to change without notice.

 

In case of a change in the price of the product during the processing of the order, the provider will allow the customer to cancel the purchase or will offer a solution that will allow for mutual satisfaction.

 

The online store www.pikepoke.shop occasionally publishes passwords that bring certain discounts:

• Discounts can be expressed as percentages, fixed amounts or as free items.

• Discounts are valid only when used correctly and in the manner published on our websites.

• Discounts are never cumulative because they are always tied to one order only. The same applies to the promotional code when signing up for e-news.

 

The sales contract between the provider and the buyer is concluded at the moment when the provider confirms the order and receives it in electronic form in their e-mail. From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.

 

 

6. Purchase procedure

Shopping in our online store www.pikepoke.shop is easy and convenient. Buying and searching are easy, as you can quickly find the desired product using the search engine or through subcategories and filters.

 

When you find the product you want to order, click "Add to Cart" and specify the quantity. Once your order contains the number of items you wish to purchase, complete the purchase form.

 

Payments via credit cards and pre-invoice are possible.

 

Sigels d.o.o. will treat accepted orders as irrevocable. With each order, you will receive an order confirmation by e-mail or notification that the order is being processed. In case of an error during the purchase, the customer can easily correct the order, exchange the item or cancel the purchase.

 

Steps of the purchase process:

 

Step 1 - adding products to the shopping cart

Add the product you want to buy to the basket by clicking on the corresponding button ("Add to basket"). The products are sorted by category (e.g. by gender, by purpose of use, etc.), you can also search for them using the search engine. For more information about the selected product, click on the product name. You can add any number of products to the cart. Once you're done adding, you can continue shopping later or complete your purchase. In the first case, the products in the basket will be saved for later purchase.

 

Step 2 – choosing the payment method and delivery (entering the address for payment and delivery)

Complete the purchase by entering information in the basket. Confirm the entry of your data by clicking the "Confirm" button.

 

The address for the delivery of the ordered goods is printed automatically and is the same as the address you entered in the form with contact information. If you want to receive the ordered products at another address (e.g. at work) or send them to someone as a gift, click on "Delivery and payment address are not the same" in the delivery field and then enter the required information.

In this case, the invoice will be sent to the client and the products to the addressee. Just know that if you are sending the package to a different address than the customer's, it is not possible to pay for the goods on collection. At this stage, you only have to choose between the offered payment methods.

 

Step 3 - payment (checking the order, choosing the payment method and confirming or completing the purchase)

Before clicking the "Submit order" button to complete the purchase, double-check that the amount of the ordered products is correct. Also check the delivery address. Please select the appropriate payment method in this step and click on "Submit order". The page redirects you according to the selected payment method, where you enter the payment information.

 

You will receive a confirmation of the successfully submitted order to your e-mail address.

 

 

7. Methods of payment

The following payment methods are available in the online store:

 

• PAYMENT BY PAYMENT CARDS

Payment with payment cards is made through the secure Stripe payment system. Card information is not stored in the company. Credit card authorizations are carried out in real time with immediate verification of data from banks. Payment is possible with the following cards: Mastercard, Visa and American Express.

 

• VIA PAYPAL

Payment with PayPal or payment with credit cards through the PayPal online system, which allows secure payment with credit cards (Mastercard, Visa and American Express). The customer does not need to create a PayPal user account to use credit cards. The PayPal payment system is considered one of the most secure payment systems in the world.

 

•    ADVANCE TRANSFER

Payment by advance transfer. You will receive the invoice by e-mail, the deadline for payment of the invoice is five (5) days. After the payment deadline, the provider no longer guarantees the reservation for the ordered products. The order will be shipped after receiving the payment to our bank account.

 

SIGELS d.o.o.

Cesta dveh cesarjev 176

1000 Ljubljana

SI56 61000-0012283845

SWIFT (BIC code): HDELSI22

DELAVSKA HRANILNICA d.d.

Reference: your order number.

 

The sales contract (order) is stored in electronic form on the provider's server and can be accessed by the buyer at any time by sending a request to the provider's email info@sigels.si. To check the data or to ensure the accuracy of the delivery, the buyer can call the provider on his contact phone number +386 41 454 222 or contact him via the email address info@sigels.si.

 

 

 8. Order cancellation

After submitting the order, the buyer receives an order confirmation to his e-mail address within one (1) hour of submission. Any cancellation of the order can be communicated by the buyer within one (1) hour after receiving the order confirmation at

provider's e-mail address info@sigels.si or call the phone number +386 41 454 222. If the buyer does not cancel his order within the agreed period, it means that the contract for the purchase of products between the buyer and the provider (Sigels d.o.o.) has been concluded.

 

The service provider offers customer support every weekday between 8:00 a.m. and 4:00 p.m. on the phone number +386 41 454 222 and via the email address: info@sigels.si.

 

 

9. Delivery of products

 

 DPD DELIVERY SERVICE

 

 

If the goods are in stock, they will be shipped no later than two (2) working days from the date of payment of the invoice in the case of payment according to the invoice or from the day of payment via Paypal or from the submission of the order in the case of cash on delivery or payments with payment cards.

 

The delivery time in Slovenia for items in stock is usually 2-5 working days. If the product is not in stock in our central warehouse, the delivery date of the entire order will be extended. Availability information is shown in the description of each item and under the name of the item in the basket. If you want to receive the order in two separate shipments, you will be charged an additional delivery cost of €2.99 and an additional €1.50 in the case of cash on delivery.

 

10. Cancellation of purchase and return of goods

In accordance with Article 43 of the Consumer Protection Act, within 14 days of receiving the goods, the buyer may notify the provider in writing of withdrawal from the contract or orders, namely to the e-mail address info@sigels.si.

 

The buyer has the right to inform the company that he withdraws from the contract within 14 days of receiving the goods, without having to give a reason for his decision. A notice of withdrawal from the order is considered timely if it is sent in writing within 14 days of receipt of the goods. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. The latter must be returned to the company no later than 14 days after receiving the goods.

 

In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within 14 days after receiving the notice of withdrawal from the contract.

The company returns the received payments with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result.

When returning items, a copy of the original invoice must also be attached.

RETURN ADDRESS:

Sigels d.o.o., Cesta dveh cesarjev 176, 1000 Ljubljana

 

Warranty, complaints and return/exchange of products

 

All products are inspected before delivery and shipped undamaged. We will carefully pack your products in a delivery box so that they reach you undamaged and in their original packaging.

The buyer can complain about the goods if the goods do not have the properties that the seller explicitly promised, if the seller sent the wrong products, in the wrong quantity, color or otherwise deviate from the buyer's order.

 

In the event of a complaint, the buyer may, in accordance with legal restrictions, request a replacement of the item, its repair or a refund of the purchase price. In the latter case, the seller reserves the right to charge the rent according to the valid price list for the time the buyer used the goods, but no more than the amount by which the market value of the item decreased during and as a result of use.

 

The buyer can return the goods for reclamation by bringing them in person or at the seller's expense and by prior agreement with the seller by mail to the seller's address.

 

In accordance with Article 37 of the Consumer Protection Act, in the event of a product defect, the buyer has the right to request that the company replace the defective product with a new flawless product or return the amount paid or correct the defect in the product or return part of the amount paid in proportion to error.

The deadline for exchanging products is 14 days. Products can only be exchanged upon presentation of an invoice or copies of invoices.

 

Factual errors

 

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item. The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.

 

The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer's rights from the first paragraph expire after two years from the day he notified the seller about the factual error.

 

Conflict solving

 

The court is competent to resolve any disputes that may arise.

 

Out-of-court settlement of disputes

 

In accordance with the general conditions of use of electronic communication services, Sigels d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes, as responsible for resolving a consumer dispute that a private user could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

 

The provider engaged in online sales publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available online:

The regulation comes from the Act on out-of-court settlement of consumer disputes and Regulation (EU) no. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes.

 

Safety

 

Shopping and paying via the online store is safe.

 

All transactions made in the online store are protected by the Secure Sockets Layer (SSL) protocol and the secure data encryption protocol using 2056-bit encryption.

 

For your security and peace of mind, all payments made by payment card are processed in real-time with immediate bank data verification.

 

All data you provide to us is encrypted using SSL data encryption technology. This advanced data encryption process ensures that personal data cannot be intercepted while traveling from your computer to our computer or from our computer to the bank. Personal data is transferred in encoded form from your computer to the bank's authorization server and is not stored on the provider's server. To check if your browser is in secure mode during checkout, look for the lock icon in the bottom corner or at the end of the address bar in your browser.

 

 

11. Warranty

All items come with a 1-year warranty unless otherwise stated on the invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.

 

Warranty information is also provided on the article presentation page. If there is no warranty information, the item has a 1-year warranty.

 

If the item does not have a manufacturer's warranty, service is provided by Sigels d.o.o. If the article is in a condition where the repair is not economically justified, the manufacturer will replace it with another, identical article. If the item has a manufacturer's warranty, this is done by the manufacturer.

 

In order to assert a complaint, the product must be sent to the service center, which is obliged to repair the product within 45 days of receiving the goods. If the service fails to repair the product within the statutory period, it must provide the customer with a new flawless product.

 

The seller is not authorized to identify defects in the product. Only an authorized service has the authority to assess the defect, therefore product replacement or product return is not possible without the opinion of an authorized service technician. The 45-day period begins when the goods are received by the service or seller. For all questions regarding complaints, you can write to us at info@sigels.si.

 

If the goods, for which the issue of the guarantee is mandatory, do not function flawlessly or do not have the characteristics specified in the guarantee sheet or advertising message, the consumer can first request the rectification of the defects. If the defects are not rectified within a total period of 45 days from the day the manufacturer, seller or authorized service received the request from the consumer to correct the defects, the manufacturer must replace the goods with identical, new and faultless goods free of charge to the consumer. If the manufacturer does not repair or replace the goods with a new one within 45 days of receiving the goods, the consumer can terminate the contract or request a reduction in the purchase price.

 

 

12. Product exchange

If we find that the size of the unused product does not suit you, we will exchange it for the appropriate size without any problems. In this case, shipping costs are covered by the buyer. Even in this case, the product must be unused, undamaged and in its original packaging.

 

 

13. Temporary suspension of services

The provider can temporarily suspend or departs from the generally used service schedule. The service provider is obliged to inform the customer who has already ordered the telegram or must publish the notice on the homepage www.pikepoke.shop.

 

In these cases, the buyer cannot claim compensation.

 

Upon registration, the user has the option to agree to the use of personal data for the following purposes:

 

1. (MANDATORY) Consent to track your activities in the online store www.pikepoke.shop:

 

The export, storage and processing of data in the marketing automation tool, which helps us to continuously monitor your activities on the pages of the online store www.pikepoke.shop, enable us to perform the ordered services, contact you related to your activities on the pages of www.pikepoke.shop, and aggregated and anonymized analyzes of the use of the portal and its contents.

All personal data are used exclusively for the purposes of performing our services, anonymized analysis and optimizing our business and are not accessible to the public, except in the case when the user expressly allows us to do so with special consent for such purposes.

 

2. (MANDATORY) Consent to receive www.pikepoke.shop e-news about current trends, events, new items and other interesting things is valid until canceled and includes:

 

To be the first to be informed about news, campaigns and upcoming events that will take place in the online store for babies, toddlers and mothers,

always receive information about all current benefits,

several times a year we will delight you with greetings for special days in the season and share with you the writings of our creative team, moms and dads and current bloggers.

using data to send regular e-news about current online trends in the area covered by our online store,

using data for occasionally sending other content, such as notifications about events and the like,

export, storage and processing of data in the marketing automation tool that enables us to send these e-newsletters,

data processing with pseudonymization (so that it cannot be attributed to a specific individual).

 

YOUR RIGHTS BASED ON CONSENT GIVEN

 

An individual can request the controller of personal data at any time to permanently or temporarily stop the use of his personal data for the aforementioned purposes. You can send such a request to the e-mail address info@sigels.si at any time and specify in detail which consents you want to revoke.

 

In addition, he also has the following rights:

 

the right to access your personal data that has been collected in connection with it, whereby the controller may use all reasonable means to verify the identity of the individual whose personal data it is, especially in the case of online services and online identifiers

the right to correct inaccurate data collected in connection with it, whereby the controller may use all reasonable means to verify the identity of the individual whose personal data it is, especially in the case of online services and online identifiers

the right to "forget", i.e. delete all data, if the conditions from Article 17 of the General Regulation on the Protection of Personal Data are met

the right to stop using personal data for direct marketing purposes, including profiling

the right to make autonomous decisions about the use of personal data based on automated processing

the right to file a complaint against the controller of personal data with the supervisory authority, if he believes that the processing of his personal data violates the General Regulation on the Protection of Personal Data.

 

 

PROCEDURE FOR EXERCISE OF RIGHTS

 

By signing the consent, the user is aware that all the above-mentioned requests concerning the exercise of rights in relation to personal data can be addressed in writing to the controller at the e-mail address info@sigels.si.

He/she is also informed that for the purposes of reliable identification, in the case of exercising rights in relation to personal data, the operator may request additional data from the user of the service, and may refuse to take action only if he proves that he cannot reliably identify me.

He/she is also informed that the controller must respond to the request by which it exercises its rights in relation to the above-mentioned personal data without undue delay and at the latest within one month of receiving the request.

 

14. Protection of personal data

The provider undertakes to permanently protect all personal data of the user in accordance with the Personal Data Protection Act (ZVOP-1). The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication. Under no circumstances will the user's data be given to unauthorized persons.

 

The user himself is also responsible for the protection of personal data, namely by ensuring adequate software (antivirus) protection for his computer.

The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. The provider uses a 128-bit SSL certificate for these purposes.

 

15. Communication

The provider can enable registration or subscription to e-news and notices. The user agrees that the provider, upon signing up for electronic news and notifications, periodically informs him of new developments on the Pikepoke.shop website and store, new offers and promotional campaigns. The provider makes sure that the user's e-mail address will not be misused or forwarded to a third party in any way. To sign up for news and notifications, you must enter a valid email address. After signing up for electronic news and notifications, the user will receive an email with which the provider will confirm the subscription to electronic news and notifications. The provider will send news and notifications to the user's e-mail address in the scope and content in accordance with its discretion. The user can unsubscribe from receiving news and notifications at any time by clicking on the link at the bottom of the received news or notifications. The news and notifications received are for informational purposes only.

The provider will contact the user via means of remote communication only if the user agrees. Advertising emails will contain the following components:

• they will be clearly and unambiguously marked as advertising messages;

• the sender will be clearly visible;

• various campaigns, promotions and other marketing techniques will be marked as such, and the provider will also clearly define the conditions of participation in them;

• the way to unsubscribe from receiving advertising messages will be clearly presented.

• the provider will expressly respect the user's wish not to receive advertising messages.

 

 

16. Complaints and Disputes

The provider complies with the applicable legislation on customer protection and is obliged to establish an effective complaint handling system. Possible written complaints regarding proven inconsistency or regarding the incorrect content of the shipment upon delivery, users send to the provider via the email address info@sigels.si or by regular mail to the address: Sigels d.o.o., Cesta dveh cesarjev 176, 1000 Ljubljana. The appeal process is confidential.

 

The written complaint must be submitted no later than seven (7) days from the delivery of the telegram and must be precisely explained in terms of content. After the expiration of this period, the customer loses the right to request a refund from the service provider. Within five (5) working days, the provider must confirm that it has received the complaint, inform the user how long it will take to process it and keep him informed about the progress of the procedure. The expected deadline for resolving complaints is fifteen (15) days, otherwise the buyer can file a complaint with the Post and Electronic Communications Agency of the Republic of Slovenia.

The provider makes every effort to resolve any disputes amicably.

The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.

 

 

17. Disclaimer

The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, product features, delivery dates or prices can change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the customer about the changes and allow him to withdraw from the order or replace the ordered product.

 

The provider is not responsible for the content of product reviews written by website users. Opinions and ratings of the product are the opinion of the individual and not necessarily the opinion of the pikepoke.shop website editors.

 

Although the provider tries to provide accurate photos of the items for sale, all photos should be taken as symbolic. Photos do not guarantee product features.

The provider reserves the right to change the business conditions at any time and in any way, regardless of the reason and without prior warning.

 

 

18. Explanations regarding the use of online cookies

Sigels d.o.o. as an operator uses cookies on its websites. Cookies are small text files that are transferred to the user's computer when he visits the website, usually containing:

• the name of the server from which the cookie was sent,

• lifetime of the cookie,

• value (unique number).

 

We know several types or category of cookies: temporary/permanent; own/other, essential for the operation of the website/less essential, partially intrusive, performing statistics/highly intrusive, performing statistics and collecting personal data.

 

All categories have in common the time limitation of their duration.

Cookies can therefore perform some important functions, such as: personalizing the website, improving the user experience, and the like.

 

About cookies

Cookies are nothing new, all website visitors already have many cookies from various websites saved on their computers, tablets, and mobile phones. The only new thing is that with the new legislation (ZEKom-1) there are changes regarding notification or visitors' consent to their use.

 

What are cookies?

They are small text files that most websites store in the devices that users use to access the Internet in order to identify the individual devices that users used to access the Internet.

Their storage is under the full control of the user's browser - it can limit or disable the storage of cookies as desired. Cookies are not harmful and are always limited in time.

 

Why are cookies necessary?

They are fundamental to providing user-friendly online services. The interaction between the online user and the website is faster and easier with the help of cookies. With their help, the website remembers the individual's preferences and experiences, thus saving time and making website browsing more efficient and friendly.

 

Some concrete examples of the use of cookies:

 

for a better user experience of the website, we adjust the display of content to visitors based on past visits

to save choices when creating a shortlist of devices and offers and theirs

to recognize your device (computer, tablet, mobile phone), which enables the display of content to be adapted to your device

to monitor the visit, which enables checking the effectiveness of the display of content and the relevance of advertisements, as well as the constant improvement of websites for the operation of certain services are necessary (e.g. online banks, online stores and other forms of e-commerce, ...)

disabling cookies

You decide whether to allow cookies to be stored on your device. You can control and change cookie settings in your web browser.

 

19. Legal notice

The website www.pikepoke.shop and the published contents are the property of the provider or the provider is the holder of the rights for their use and disposal. Copyright works primarily include all graphic elements, images, audio and visual material, and other copyrighted elements that, due to their nature, do not need to be marked with copyright marks. The user may not change, copy, reproduce, republish or in any other way spread the mentioned contents without the express prior permission of the provider. The user is obliged to preserve all copyright and other industrial property rights as well as any other notices and warnings within the framework of the permitted use of the contents.

 

Trademarks and service marks and logos (e.g. the Pikepoke brand and the Pikepoke logo) published on the website are the property of the provider or the provider is the holder of the rights to use and dispose of them. The user may not use the listed trademarks and service marks and logos without the prior written permission of the provider.

 

20. Company information

 

The website www.pikepoke.shop is managed by:

 

Sigels d.o.o.

Cesta dveh cesarjev 176

1000 Ljubljana

 

Phone: 041454222

E-mail: info@sigels.si

 

Registration number: 6156894000

VAT ID number: SI78369452

Taxpayer: YES

Entered in the court register at the District Court in Ljubljana Srg 2012/20549

 

Bank: Delavska Hranilnica d.d. LJUBLJANA

IBAN: SI56 61000-0012283845

SWIFT BIC CODE: HDELSI22

 

 

 

Happy shopping!

The Pikepoke team